IT-Servicemanager (m/w/d)
Core
Managing IT service delivery, SLAs, and processes for a leading provider of cashless payments in the mobility sector.
Role type
IT Service Manager
Builds
IT service management processes and customer service delivery
Domain
Mobility sector / Cashless payments / IT Service Management
Deliverable
dashboards & analysis
Required skills
ITIL v4, ISO/IEC 20000, FitSM, Service Lifecycle, SLA management, KPI definition and monitoring, Incident/Problem/Change/Capacity management, IT compliance basics, IT security basics
Preferred skills
Customer relationship management, process improvement
Technologies
ITIL, ISO/IEC 20000, FitSM
Responsibilities
Monitor and report on SLA compliance with customers and vendors; Coordinate and lead Service Review Meetings; Act as the interface between IT Support and other departments; Manage Incident, Problem, Change, and Capacity processes; Communicate with customers and prepare reports for regulatory authorities; Support major key accounts.
Seniority
Mid-level, hands-on IC