Account Manager (m/w/d) Sicherheitsdienstleistungen – Großkunde
Core
Account Manager for a major client in the aviation and industrial security sector, serving as the interface between the client, the Hamburg branch, and operational security sites.
Role type
Account Manager (Security Services)
Builds
Security service delivery and operational processes for a major client
Domain
Security Services / Aviation & Industrial
Deliverable
client delivery
Required skills
Security industry experience, Client account management, Operational security knowledge, KPI analysis and reporting, Process improvement, Change management, MS Office (Excel, PowerPoint), English (fluent), Class B driver's license
Preferred skills
Experience as Account Manager, Site Manager, Incident Commander, or Project Manager
Responsibilities
Client account management and steering, Central point of contact for operational and organizational topics, Coordination between client, branch, and operational teams, Monitoring security, quality, and performance standards, KPI reporting and presentations, Handling complaints and client requests, Analyzing processes and developing improvements, Regular presence at assigned sites