IT-Mitarbeiter (w/m/d) First-Level-Support
Core
First-level IT support handling user requests, device setup/maintenance, and basic network monitoring for a technical trade supply company.
Role type
First-level IT support specialist
Builds
IT infrastructure and user support for internal staff
Domain
IT support / Hardware & Software
Required skills
Windows, Microsoft 365, Active Directory, CheckMK, TCP/IP, VLANs, Switches, WLAN, DHCP, DNS
Preferred skills
CheckMK experience, network troubleshooting
Responsibilities
Accepting, processing, and documenting IT requests; setting up, maintaining, and exchanging PCs, notebooks, printers, and mobile devices; supporting users with hardware and software issues; monitoring IT systems and analyzing simple network faults
Seniority
Entry-level to Mid-level