Abteilungsleiter m/w/d Outbound Kampagnenmanagement
Core
Leading and developing the Outbound and Campaign Management teams to ensure stable, qualitative, and customer-oriented campaign execution within the financial services sector.
Role type
Department Head (Outbound & Campaign Management)
Builds
Outbound products, sales-oriented campaigns, and customer outreach processes
Domain
Financial Services / Contact Center
Required skills
Team leadership, campaign strategy, KPI management, stakeholder communication, process optimization, performance management, sales process understanding, digitalization, data-driven decision making
Preferred skills
Experience in Sparkassen or regulated financial environments, hands-on operational mindset
Technologies
None explicitly stated
Responsibilities
Overall responsibility for operational steering and development of Outbound and Campaign Management teams, ensuring stable and qualitative campaign execution, coordinating campaign goals and KPIs, monitoring and optimizing ongoing campaigns, responsible for campaign reporting, actively contributing to the development of Outbound products and processes, collaborating with Product Management, Quality Management, Workforce Management, and Sales
Seniority
Manager, hands-on leadership