Teamleitung Field Service
Core
Leading and managing the Field Service team for logistics labeling systems, overseeing national and international service deployments, and handling commercial service processes.
Role type
Senior Field Service Team Lead
Builds
Logistics labeling systems and integrated labeling solutions
Domain
Industrial machinery / Logistics technology
Deliverable
client delivery
Required skills
Field service management, operational service process control, resource and deployment planning, commercial invoicing, warranty and claims handling, KPI monitoring, process improvement
Preferred skills
First-line leadership experience, technical or commercial vocational training with further education
Technologies
ERP, CRM, MS Office
Responsibilities
Lead and develop the Field Service team, plan and control national and international service missions, ensure efficient deployment planning, manage commercial service processes including billing, ensure high service quality, handle warranty and claims cases, monitor service KPIs, develop processes and standards
Seniority
Senior, hands-on IC with team leadership