IT-Spezialist:in für Helpdesk und Client Management (w/d/x/m)
Core
First-level IT support specialist managing over 3,000 client systems (Windows, macOS, Linux) and mentoring IT apprentices at a research institute.
Role type
Senior IC IT Support Specialist (Helpdesk & Client Management)
Builds
IT support services and client device management for institute staff, partners, and guests
Domain
IT Support / Client Management / Education
Required skills
Windows, macOS, Linux support, ticketing systems, OS image deployment, patch management, hardware/software inventory, technical documentation, user communication
Preferred skills
scripting for automation, mentoring apprentices, process optimization, knowledge base management
Responsibilities
Analyze and resolve 1st-level IT support tickets for client systems, manage and deploy OS images and software updates, mentor IT apprentices in practical tasks, maintain technical documentation in German and English, optimize support processes
Seniority
Mid-level, hands-on IC
