Mitarbeiter (m/w/d) im Inbound 2nd Level
Core
2nd Level inbound customer service agent handling business customer inquiries, billing questions, and order changes via phone and written channels.
Role type
2nd Level Inbound Customer Service Agent
Builds
Customer service interactions and order management for business clients
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Phone communication, written communication, billing knowledge, order management, CRM system usage, internal collaboration
Preferred skills
Cross-selling skills, customer experience focus, independent work, structured approach
Technologies
PC, CRM systems
Responsibilities
Handle phone inquiries from business customers regarding billing, tariffs, and order changes; consult customers on additional services from the klarmobil portfolio; act as internal contact for 1st level colleagues; process written customer orders such as address changes and cancellations; maintain complete documentation of all processes.