Fachgruppenleiter (m/w/d) Reklamationsanalyse & Retourenabwicklung
Core
Lead the team responsible for analyzing customer complaints and managing the return process for water technology products.
Role type
Team Lead, Claims Analysis & Returns Processing
Builds
Standardized complaint analysis workflows, return logistics, and continuous improvement measures for product quality.
Domain
Water technology / Manufacturing quality management
Required skills
Technical error analysis, Root cause analysis (8D, 5-Why, Ishikawa, RCA), Team coordination, Reporting, Process standardization
Preferred skills
Leadership experience, Knowledge of production and assembly processes
Technologies
8D, 5-Why, Ishikawa, RCA
Responsibilities
Coordinate staff in claims analysis and return processing, Ensure consistent evaluation and documentation of cases, Moderate systematic root cause analyses, Build and maintain error classes and return logistics, Derive and verify effectiveness of improvement measures, Report key metrics to Quality Management leadership