RMA Quality Analyst
Core
Analyze customer returns for embedded computing products, identify root causes of hardware failures, and improve RMA processes.
Role type
RMA Quality Analyst (Hardware/Embedded Systems)
Builds
Improved product reliability and efficient return handling for industrial, medical, automotive, and IoT customers.
Domain
Embedded computing, electronics, hardware troubleshooting
Deliverable
physical/clinical work
Required skills
Hardware troubleshooting at component/board/system level, use of oscilloscopes and multimeters, embedded software debugging, Linux basics, root cause analysis, 4D/8D reporting
Preferred skills
Additional languages beyond English and German
Technologies
Linux, oscilloscopes, multimeters, soldering equipment, schematics/layout viewers
Responsibilities
Investigate customer-reported failures using electronic measurements and lab tools, communicate with customers to understand issues and explain findings, support investigations and follow-up actions with R&D and Operations, improve RMA processes and documentation, maintain case records and support trend analysis
Seniority
Mid-level, hands-on IC
