Field Quality Manager EMEA - WB&SDA & Brand Licensing BU
Core
Lead regional Field Quality agenda for WB&SDA and Brand Licensing products, ensuring consumer voice integration, fast issue resolution, and continuous improvement across EMEA markets.
Role type
Senior Field Quality Manager
Builds
Field quality governance, reporting, and improvement actions for home appliances
Domain
Home appliances / Consumer goods
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Root cause analysis (8D, 5Why), Voice of Consumer data analysis, Warranty cost governance, Cross-functional stakeholder management, New Product Development support, Return flow management, KPI reporting, Manufacturing process understanding, International project management, Data interpretation
Preferred skills
Product component knowledge, Failure mode analysis, Consumer-centric mindset
Technologies
8D, 5Why, KPI scorecards
Responsibilities
Lead EMEA Field Quality ways of working and governance; Capture and analyze Voice of Consumer insights; Own Field Quality reporting and KPIs; Drive warranty cost performance governance; Partner with Sales and Markets to resolve quality issues; Lead root cause analysis and ensure timely closure; Ensure early detection of quality and safety risks; Manage return flows and defective product analysis; Support New Product Development with consumer insights; Act as a reference for Consumer Service and Brand Licensing teams.
Seniority
Senior, hands-on IC
