Mitarbeiter (m/w/d) im Vertriebsinnendienst
Core
Managing customer inquiries for spare parts, service, and maintenance; creating and tracking service quotes and orders; coordinating service operations with the outside sales team.
Role type
Sales Operations / Aftersales Coordinator
Builds
Service operations and spare parts logistics for industrial heating systems
Domain
Industrial manufacturing (heating systems)
Required skills
Technical or commercial background, experience in technical sales of complex products, project coordination, process standardization, data analysis (KPIs)
Preferred skills
Team leadership experience
Technologies
CRM systems, ERP systems, Office suite
Responsibilities
Handling customer inquiries for spare parts and service, preparing and calculating service quotes, coordinating service interventions, interfacing with internal departments (engineering, production, procurement), planning spare parts inventory, developing sales after-sales processes, generating and analyzing KPI reports
Seniority
Mid-level, hands-on IC