IT-Administrator/in (Kundenbetreuer/in) gesucht (m/w/d) in Vollzeit
Core
First point of contact for customer IT issues, providing remote and on-site support for Windows workstations, Microsoft 365, and network infrastructure.
Role type
IT Support Specialist (Customer Care)
Builds
IT support services for business customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows 11 administration, Microsoft 365 administration, network troubleshooting, customer communication, remote support, on-site support, documentation, incident management
Preferred skills
RMM/Ticketing systems, backup solutions, cloud telephony, automation, AI tools
Technologies
Windows 11, Microsoft 365, ChatGPT, Claude, Kimi AI, Gemini, Synology
Responsibilities
Answer customer IT inquiries via phone, remote, or on-site; configure and support Windows 11 workstations; administer Microsoft 365 environments; maintain Windows servers and apply updates; troubleshoot and resolve technical issues using AI tools; document all activities; develop and maintain IT environments including networks and backups.
Seniority
Entry-level / Junior