IT-Support / Helpdesk (m/w/d) – Werde Teil unseres Teams!
Core
First point of contact for customers regarding IT questions and problems, handling support requests via phone, email, and ticketing systems.
Role type
IT Support / Helpdesk Technician
Builds
IT support services for customers
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows troubleshooting, customer communication, ticket management, basic application support
Preferred skills
IT training, Hyper-V, Microsoft 365, backup solutions, network basics
Technologies
Microsoft Windows Server, Microsoft 365, Hyper-V, Veeam Backup & Replication, Synology Storage, Securepoint Firewalls, ESET Security, Omada Networks, 3CX, digital phone, NFON
Responsibilities
Answer support inquiries via phone, email, and ticketing system; troubleshoot technical issues on Windows workstations; escalate complex technical topics to system administrators.
Seniority
Entry-level / Junior