Technischer Sachbearbeiter Service (m/w/d)
Core
Manage customer orders from quote to invoicing, coordinate complaints and service interventions, and support technical inquiries and spare parts logistics.
Role type
Technical Service Administrator
Builds
Customer service processes and order fulfillment
Domain
Industrial machinery / Hydraulics & Pneumatics
Deliverable
client delivery
Required skills
Order management, complaint coordination, technical documentation, ERP systems, MS Office, basic hydraulics/pneumatics knowledge, electrical/mechatronics understanding, spare parts logistics
Preferred skills
Technical drawing interpretation, circuit diagram reading, flow chart understanding
Responsibilities
Create quotes and invoices, coordinate complaints and delivery schedules, act as primary contact for customers and field sales, perform initial fault analysis, advise on spare parts and maintenance intervals, manage spare parts shipping, maintain order and master data in ERP
Seniority
Entry-level to Mid-level