IT Support (m/w/d)
Core
First and second-level IT support specialist ensuring smooth IT operations and resolving technical incidents for internal users.
Role type
IT Support Specialist (Service Desk)
Builds
IT service operations and user support
Domain
IT Services / Enterprise Support
Required skills
IT support, incident analysis, user account management, documentation creation, ticket system management, communication, problem-solving
Responsibilities
Handle support inquiries via phone, email, and ticketing systems; Analyze and resolve incidents and service requests; Manage user accounts and access rights; Create and maintain user documentation and knowledge bases; Collaborate with internal departments to ensure service quality.