Vertriebsinnendienst (w/m/d) – Customer Service & Auftragsabwicklung
Core
Coordinate new customer projects and manage the full order lifecycle from receipt to delivery, ensuring alignment with production and logistics.
Role type
Senior Customer Service & Order Processing Specialist
Builds
Customer projects and order fulfillment
Domain
CDMO / Supplement / Food industry
Required skills
Project coordination, Order management, Proposal creation, Stakeholder management, Complaint handling, Process optimization, CRM/ERP proficiency, MS Office
Preferred skills
Experience in CDMO/Supplement/Food industry, Hands-on mentality, Process improvement mindset
Technologies
CRM, ERP, MS Office
Responsibilities
Coordinate new customer projects and long-term collaboration, Manage full order processing from receipt to delivery, Create and track proposals, Coordinate internal departments on delivery dates and feasibility, Handle complaints and escalations, Maintain customer and project data, Optimize project processes
Seniority
Mid-level, hands-on IC