Call-Center Agent - Frankreich / Kundenservice 1st-Level - Frankreich (m/w/d) - befristet
Remote
Core
1st-level customer service agent handling inquiries for German and French-speaking customers regarding products, orders, and deliveries.
Role type
1st-level customer service agent
Builds
Customer support interactions and order management
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
French (native/C2), German (B2), order management, returns processing, complaint handling, supplier communication, data entry
Preferred skills
commercial background, experience in customer service
Technologies
digital tools, structured processes
Responsibilities
Answer customer inquiries in German and French, process orders and returns, handle complaints and wrong deliveries, communicate with suppliers regarding credits and order status, enter data into the system
Seniority
Entry-level, fixed-term
