Mitarbeiter im Kundenservice / First Level Support (m/w/d)
Hybrid
Core
Central point of contact for B2B customers, ensuring hotline availability, handling orders/issues, and providing technical support for coffee machine services.
Role type
First Level Support / Customer Service Agent
Builds
Coffee machine services and B2B customer support
Domain
Office equipment / B2B services
Deliverable
client delivery
Required skills
B2B customer communication, technical support, order management, contract administration, MS Office, ERP systems
Preferred skills
Sales of consumables, Navision experience, English language skills
Responsibilities
Answering customer hotline inquiries, prioritizing and processing orders and incidents, consulting on technical challenges, managing customer contracts, selling consumables and add-on products