Service Desk Mitarbeiter (m/w/d)
Core
Service Desk specialist handling on-site, phone, and email incident resolution and customer inquiries for a global professional sports client in Frankfurt.
Role type
Service Desk Technician (IT Support)
Builds
IT support services and infrastructure maintenance for a professional sports organization
Domain
IT Services / Professional Sports
Deliverable
client delivery
Required skills
Incident management, hardware/software installation, Windows client administration, network troubleshooting (DHCP, TCP/IP, DNS, Switching, Routing, Firewall), documentation management, solution development
Preferred skills
Microsoft 365 expertise, customer service orientation, decision-making under pressure
Technologies
Microsoft 365, Windows, Office, DHCP, TCP/IP, DNS, Switching, Routing, Firewall