Service- und Prozessmanager (m/w/d) für unseren Kundenservice
Core
Service Owner responsible for the Service-Portfolio and process landscape of Customer Service, focusing on Customer Success and customer retention.
Role type
Senior Service & Process Manager (Customer Success)
Builds
Service offerings, processes, and tool implementations for dental practice software customers
Domain
SaaS / Dental Practice Software
Required skills
Process management, KPI analysis and reporting, strategic roadmap execution, cross-functional stakeholder management, CRM and ticket system proficiency, business case development
Preferred skills
SaaS product lifecycle knowledge, OKR experience, AI solution familiarity
Responsibilities
Develop and implement new service offerings and processes; Analyze and optimize existing processes and services; Define, monitor, and report on KPIs for service quality and customer satisfaction; Moderate service boards and cross-functional working groups; Execute the customer service vision and strategic roadmap
Seniority
Senior, hands-on IC