IT-Support Telematikinfrastruktur (TI) (m/w/d)
Core
First point of contact for tomedo® customers via hotline, providing empathetic and technical support for Telematikinfrastruktur (TI) components and applications.
Role type
IT Support Specialist (Telematikinfrastruktur)
Builds
Support services for medical practices using TI components (connectors, card terminals) and specialized applications.
Domain
Healthcare IT / Telematikinfrastruktur
Deliverable
client delivery (via careerplan.io/jobs/10001-1003689139-S-it-support-telematikinfrastruktur-ti-mwd-at-zollsoft-gmbh)
Required skills
Empathy, technical intuition, ticket management, knowledge base documentation, process improvement, training delivery, network affinity, German language (C1)
Preferred skills
Healthcare industry experience, network technology/analysis experience, TI network connection experience, Apple/Mac experience, AI tools experience (ChatGPT, Claude, Gemini)
Technologies
Ticketsystem, KI-Tools (ChatGPT, Claude, Gemini), PVS, Mac
Responsibilities
Answer customer inquiries at the hotline, process incoming tickets independently, escalate complex cases to specialist teams, document findings and update the knowledge base, collaborate with specialist teams to refine support processes, conduct training for colleagues and customers, build TI expertise
Seniority
Junior to Professional (various levels)