Mitarbeiter im Kundensupport (m/w/d) – tomedo® Praxissoftware
Core
First-line technical support specialist for tomedo® practice management software, resolving customer issues via phone, email, and ticketing systems with a focus on high first-fix rates.
Role type
Support Engineer (Technical Support)
Builds
tomedo® practice software solutions for medical practices (via careerplan.io/jobs/2792407-mitarbeiter-im-kundensupport-mwd-tomedo-praxissoftware-at-zollsoft)
Domain
Healthcare IT / Practice Management Software
Required skills
technical troubleshooting, ticket management, knowledge base documentation, process improvement, cross-functional collaboration, self-learning, prioritization, empathy, structured communication
Preferred skills
experience with Apple/Mac environment, familiarity with agentic AI tools (ChatGPT, Claude, Gemini), technical or medical background
Technologies
tomedo® PVS, ticketing systems, AI tools (ChatGPT, Claude, Gemini)
Responsibilities
Handle incoming customer inquiries via phone, email, and tickets; diagnose and resolve technical issues independently; document solutions and update knowledge base; escalate complex cases to specialist teams; collaborate with other teams to refine support processes.
Seniority
Junior to Professional (with path to Senior/Expert)