Mitarbeiter IT Support & Service (m/w/d)
Core
IT support specialist handling incidents and service requests for the Telematikinfrastruktur (TI) within the German healthcare sector.
Role type
1st/2nd-level IT support engineer
Builds
IT support services for medical practices and healthcare institutions
Domain
Healthcare IT / Telematikinfrastruktur (TI)
Required skills
IT support, Service Desk, Windows, Networking, Remote support, Ticketing systems
Preferred skills
Telematikinfrastruktur (TI), KIM, ePA, eRezept, Healthcare experience
Technologies
Windows, TI, KIM, ePA, eRezept
Responsibilities
Handle incidents and service requests in the Telematikinfrastruktur (TI) domain, Analyze and resolve technical issues at 1st and 2nd level, Perform remote maintenance and coordinate with medical practices and service providers, Coordinate practice moves, location changes, and new openings, Document tickets and solutions in the ticketing system
Seniority
Mid-level, hands-on IC