Support Professional (m/w/d)
Core
Support Professional providing IT support and service for the entire IT infrastructure of approximately 1000 employees at MD Berlin-Brandenburg.
Role type
Support Professional (IT Service Desk)
Builds
Reliable IT operations and user support for the organization's IT infrastructure
Domain
Healthcare administration / IT Infrastructure
Required skills
Windows OS, Microsoft 365, Standard software, Ticketing systems, Citrix, Hardware setup, Software installation, Documentation, Service desk operations
Preferred skills
System integration training, Troubleshooting, Team collaboration, Problem-solving, Organization
Technologies
Windows, Microsoft 365, Citrix, Ticketing systems
Responsibilities
Support users with industry software, Microsoft 365, Windows applications, and other IT systems; Act as a contact for inquiries, disruptions, and service requests; Analyze technical and application-related issues; Document solutions and knowledge within the Service Desk; Support rollouts of updates, hardware, and new application software; Assist with hardware provisioning, workstation setup, and other service tasks like moves; Contribute to IT Backoffice tasks such as standard software installation and technical accessory provision