Customer Experience Specialist (m/w/d) – Deutschsprachig – Valencia, Spanien
Core
Deliver outstanding service and create memorable experiences for customers across Europe via phone, email, chat, and social channels.
Role type
Customer Experience Specialist (German-speaking)
Builds
Customer satisfaction and brand perception for a Social Hospitality platform
Domain
Social Hospitality / Customer Support
Deliverable
client delivery
Required skills
Native-level German, English (good level), empathy, active listening, clear communication, solution-oriented approach, familiarity with CRM systems
Preferred skills
Team spirit, flexibility, comfort in fast-paced settings
Responsibilities
Supporting customers across phone, email, chat, and social channels; Delivering personalised interactions; Guiding customers to the best solutions; Identifying recurring issues and sharing insights; Contributing to KPIs such as customer satisfaction, quality, and productivity
Seniority
Individual Contributor