IT-Service Engineer/Mitarbeiter Support (m/w/d)
Core
Provide IT support via phone, email, and remote access to ensure continuous application operation for customers in the Life Sciences industry.
Role type
IT Service Engineer / Support Specialist
Builds
Software solutions for Quality Management in Pharma, MedTech, and Laboratory sectors
Domain
Life Sciences (Pharma, MedTech, Laboratory)
Required skills
IT training or degree, technical understanding, patience, stress resistance, empathy, communication skills, self-motivation, structured work
Preferred skills
Administration of Microsoft Windows, relational databases (MS SQL Server, Oracle)
Responsibilities
Support the support team, capture and classify customer requests in a ticketing system, analyze and document inquiries, coordinate with experts on complex issues, monitor customer systems remotely to detect potential issues
Seniority
Mid-level, hands-on IC