Technician, IT Shared Services & First Level Support
Core
Provide 1st, 2nd, and 3rd level IT support and system administration for Manufacturing Execution Systems (MES), hardware, and software in regulated production, packaging, laboratory, and maintenance environments.
Role type
Senior IT Support Technician (GxP/Pharma)
Builds
IT support services and validated system integrity for manufacturing and laboratory operations
Domain
Pharmaceutical manufacturing / GxP regulated environments
Required skills
IT support and helpdesk, hardware and software administration, ITIL incident and problem management, GxP compliance, CAPA and change control, quality documentation (WPRs/SOPs), shift work flexibility
Preferred skills
Manufacturing, laboratory, or quality systems administration, clean environment experience, pharmaceutical industry experience, ITIL Foundations certification, GxP regulatory knowledge
Technologies
Manufacturing Execution Systems (MES), desktops, label printers, barcode readers
Responsibilities
Deliver 1st, 2nd, and 3rd level IT support and system administration in French and English for Production, Packaging, Laboratory, and Maintenance environments; Provide 1st and 2nd level IT support in French and English by phone for the Manufacturing Execution System (MES) and its supporting hardware; Author quality documentation such as Work Practices (WPRs) and Standard Operating Procedures (SOPs) in both French and English; Manage deviations, corrective and preventive actions (CAPAs), and change control processes in compliance with quality standards; Handle IT incident and problem management in accordance with ITIL best practices; Participate in duty services to support production across two shifts, including availability for 24/7 support; Assist in the implementation of new GxP-compliant technologies and system upgrades; Maintain validated systems in compliance with GxP requirements and internal SOPs; Monitor system performance and apply corrective actions as necessary to ensure operational continuity.
Seniority
Mid-level, hands-on IC
