IT Field Services Technician
Core
Maintains reliable onsite technology for pharmacy and manufacturing teams in a hyper-growth, highly regulated 503A/503B environment.
Role type
Senior IT Field Services Technician
Builds
Onsite technology infrastructure, user access, and connectivity for pharmacy and manufacturing operations
Domain
Healthcare / Pharmaceutical Manufacturing / IT Support
Required skills
Microsoft OS troubleshooting, hardware diagnostics, network troubleshooting, equipment deployment, Active Directory management, asset inventory, user access administration, GMP compliance, site safety procedures
Preferred skills
CompTIA A+ certification, Bachelor's degree in Computer Science or IT
Technologies
Windows, Mac, Active Directory, Microsoft OS, network peripherals, pharmacy/manufacturing validation equipment
Responsibilities
Diagnose and resolve complex endpoint, peripheral, and connectivity issues independently; Install, configure, and deploy workstations, laptops, and peripherals; Manage asset inventory for IT devices; Troubleshoot user authentication and account access; Provide hands-on support for onsite network connectivity and physical security endpoints; Assist with connectivity and troubleshooting of IT-connected pharmacy and manufacturing equipment; Prepare devices for employee onboarding and provide application guidance
Seniority
Senior, hands-on IC