Support First Level PDM
Core
First-level support for a company's proprietary ERP and PDM software, handling customer inquiries, ticket management, and initial configuration.
Role type
First-level support engineer (ERP/PDM)
Builds
Proprietary ERP and PDM software solutions for SMEs in the special machinery manufacturing industry
Domain
Special machinery manufacturing / Enterprise software support
Required skills
Ticket system management, Microsoft environment (Windows 10/11, Server, Active Directory, SQL), CAD/PDM administration, software configuration, customer training
Preferred skills
Vocational training in IT or technical fields (CAD application technician, CAD designer), experience in PDM environments
Technologies
Windows 10/11, Windows Server, Active Directory, SQL, CAD/PDM systems
Responsibilities
Receive and prioritize customer inquiries via ticket system and phone, document inquiries and solutions, collaborate with internal development team, configure software according to specifications, conduct online and on-site customer training
Seniority
Entry-level, hands-on IC