Sachbearbeiter (m/w/d) schriftliche Kundenbetreuung
Hybrid
Core
Handling written and telephone customer inquiries, complaints, and complex case resolution for an energy utility company.
Role type
Customer service specialist (written and telephone)
Builds
Customer service interactions and complaint management for MVV Group energy services
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Written and telephone customer support, complaint management, case documentation, Microsoft Office, SAP
Preferred skills
Energy sector knowledge, flexible scheduling within 8-18 hours
Technologies
Microsoft Office, SAP
Responsibilities
Answering and processing incoming mail, handling complex telephone inquiries, managing customer complaints, documenting processed cases
Seniority
Entry-level to Mid-level, hands-on IC