IT-Administration Schwerpunkt Servicemanagement (m/w/d)
Core
Central point of contact for employees, handling IT incidents and service requests to ensure a stable IT environment.
Role type
IT Service Desk Administrator (1st/2nd Level)
Builds
IT support services for internal employees
Domain
IT Operations / Internal Support
Deliverable
dashboards & analysis
Required skills
IT troubleshooting, ticketing systems, user account management, access rights administration, process documentation, service reporting
Preferred skills
User and permission management, client software support
Responsibilities
Handle IT incidents and service requests at 1st and 2nd level, record and prioritize tickets, escalate complex cases, create service reports, maintain user accounts and access rights, support client software and workstations
Seniority
Mid-level, hands-on IC