Senior Application & User Support Specialist (m/w/d)
Core
Provide professional application and user support for web-based platform and software solutions across M&A, integration, carve-out, and transformation projects.
Role type
Senior Application & User Support Specialist
Builds
Web-based platform and software solutions for enterprise clients
Domain
Professional Services / Enterprise Software
Deliverable
client delivery
Required skills
Application support, User support, IT service management, Customer support, User and permission management, Incident and escalation processes, Analytical understanding, Documentation, Knowledge management, Data quality checks, Service monitoring and reporting, Process improvement
Preferred skills
M&A and transformation processes, Project management, PMO, Knowledge management, User enablement, ITIL
Technologies
Web-based business applications, Ticketing systems, Microsoft 365 (Outlook, Teams, Excel, PowerPoint)