Technical Support Agent (m/w/d)
Core
Providing first and second-level technical support for access control systems, analyzing and resolving hardware, software, and firmware issues for customers and partners.
Role type
Technical Support Agent (IC)
Builds
Support services for hotel and access control clients
Domain
Security & Access Control / IT Support
Deliverable
client delivery
Required skills
Windows Client/Server environment, Network basics, Computer hardware troubleshooting, Ticketing systems, Analytical thinking
Preferred skills
Experience with ticketing systems, Additional languages
Technologies
Windows, Ticketing systems