Teamleiter:in Customer Service (m/w/d)
Core
Lead the Customer Experience team at DocCheck Shop, integrating support and sales to optimize customer satisfaction and revenue potential.
Role type
Senior Team Lead, Customer Service
Builds
Customer support processes, sales integration, and automated support solutions for the healthcare market.
Domain
Healthcare / E-commerce
Deliverable
production ML models
Required skills
Team leadership, process optimization, project management, ticket system configuration, sales integration, KPI management, AI/automation implementation
Preferred skills
Experience with customer complaints management, SLA management, CSAT/NPS tracking
Technologies
Ticket systems, AI tools, automation platforms
Responsibilities
Lead and develop the Customer Experience team, optimize support and sales processes, implement AI and automation in support, manage customer satisfaction and KPIs, handle complex customer situations
Seniority
Senior, hands-on IC with leadership
