Senior Professional System-Engineer (w/m/d) im Enterprise Service Management
Core
Senior System Engineer responsible for planning, managing, and maintaining IT systems and infrastructures within the Enterprise Service Management (ESM) domain, utilizing ServiceNow to drive digitalization and automation.
Role type
Senior IC System Engineer (ServiceNow/ITSM)
Builds
Enterprise Service Management platforms and IT infrastructure services
Domain
Public Sector / IT Infrastructure / Enterprise Service Management
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow administration, IT infrastructure management, software development and maintenance, troubleshooting, accessibility coordination, agile methodologies (Scrum), JIRA, Confluence, ITIL
Preferred skills
Programming languages, project management, citizen development support
Technologies
ServiceNow, JIRA, Confluence, ITIL
Responsibilities
Plan, manage, and maintain IT systems and infrastructures; Analyze system requirements and performance data; Develop, update, and monitor software and hardware; Identify and resolve system issues; Ensure system availability and security; Act as Barrierefreiheitskoordinator (Accessibility Coordinator) for the ESM CoE; Coordinate training and enablement for internal teams and end-users
Seniority
Senior, hands-on IC
