Mitarbeiter (m/w/d) Kundenservice | Frechen
Hybrid
Core
Customer service representative supporting customers via phone, email, or chat with product information, delivery updates, and issue resolution.
Role type
Customer service representative
Builds
Customer support interactions and service delivery
Domain
Retail / Consumer goods
Deliverable
client delivery
Required skills
Customer service experience, direct customer contact, PC skills (Microsoft Office), German (C1)
Preferred skills
English, Dutch, experience in hospitality or retail
Responsibilities
Answering customer inquiries via phone, email, or chat; Informing customers about delivery schedules and product features; Supporting customers with product challenges; Acting as the interface between the customer and internal departments
Seniority
Entry-level to Mid-level