Service Level Manager (m/w/d)
Core
Manage customer Service Level Agreements (SLAs), coordinate operational requirements, and prepare service reports for VIP clients in the unified communications and network domain.
Role type
Service Level Manager
Builds
Service reports, quality reviews, and operational service improvements for end customers
Domain
IT Services / Unified Communications / Network
Deliverable
dashboards & analysis
Required skills
SLA management, customer communication, service coordination, IT service implementation, analytical thinking, MS tools proficiency
Preferred skills
Technical or commercial background, experience in IT/TK environments, ability to handle difficult situations
Technologies
MS Office suite
Responsibilities
Monitor SLA compliance and initiate escalations, act as primary contact for VIP customers, prepare and present service reports, coordinate customer requirements and implementation processes, support IT service introduction and continuous improvement, coordinate technical specialists and service partners
Seniority
Mid-level, hands-on IC