IT-Prozessmanager (m/w/d) mit Schwerpunkt Jira & Confluence
Core
Design, implement, and optimize IT service management processes and project workflows, with a focus on Atlassian tools (Jira, Confluence) and process documentation.
Role type
IT Process Manager (ITIL)
Builds
IT service management processes and project execution workflows
Domain
IT Service Management / Project Management
Required skills
IT Service Management (ITIL), IT Project Management, Atlassian Tools (Jira, Confluence), Process Documentation, Audit Management, Quality Assurance
Preferred skills
Experience in process integration across departments, Training and knowledge transfer
Technologies
Jira, Confluence, Atlassian Apps
Responsibilities
Develop and implement new IT service management processes; Administer and optimize Atlassian tools for IT project and service management; Define and optimize interfaces between IT processes and departments; Coordinate internal and external audits; Organize training to embed process knowledge
Seniority
Mid-Senior, hands-on IC