Fachberater im Kundenservice (m/w/d)
Core
Senior customer service specialist providing expert consultation on complex social insurance cases and leading process quality improvements for a health insurance team.
Role type
Senior IC customer service specialist (social insurance)
Builds
Process quality improvements and internal control systems for the customer service team
Domain
Health insurance / Social security
Deliverable
dashboards & analysis
Required skills
Social insurance specialist training, Process quality management, Team mentoring, Internal control systems, MS Office
Preferred skills
Health insurance management degree (Krankenkassenfachwirt), Business management degree (Betriebswirt)