Senior Client Services Specialist - (Remote 4pm - 12am)
Core
Senior Customer Excellence Specialist delivering exceptional service to Premier clients in Group Insurance by resolving complex inquiries and fostering strong relationships.
Role type
Senior IC customer service specialist (Group Insurance)
Builds
Service experience and client relationships for Premier clients
Domain
Insurance (Life, Voluntary Benefits, Disability)
Deliverable
client delivery
Required skills
Group Insurance product knowledge, complex issue resolution, consultative approach, cross-functional collaboration, process improvement, time management, relationship building
Preferred skills
Bachelor's degree, experience in Group Insurance
Technologies
N/A
Responsibilities
Serve as primary point of contact for assigned client inquiries; conduct on-camera calls with clients and brokers; resolve billing, eligibility, and claims issues; contribute insights for process improvements; collaborate cross-functionally to support resolution of process gaps.
Seniority
Senior, hands-on IC