IT-Systemadministrator (Mensch) – 1st & 2nd Level Support | Microsoft & DATEV
Core
Providing 1st & 2nd level IT support for 5,000 users across Microsoft Cloud infrastructure and customer systems, focusing on sustainable problem resolution and system stability.
Role type
1st & 2nd Level IT Support Specialist
Builds
Stable IT operations for Microsoft Cloud environments and customer systems
Domain
IT Services / Cloud Infrastructure
Required skills
1st & 2nd Level Support, Microsoft Infrastructure, Microsoft 365, Network Basics, System Diagnostics, Documentation
Preferred skills
DATEV knowledge, iPhone usage, On-call availability
Technologies
Microsoft Cloud, Microsoft 365, DATEV, Switches, Printers, MFPs, Routers, Firewalls, Lancom
Responsibilities
Analyze and resolve technical issues on customer systems and in Microsoft Cloud, Support Key-Users and End-Users via phone and remote desktop, Maintain network and peripheral devices, Perform software updates and patches, Document system configurations and activities
Seniority
Mid-level, hands-on IC