Call Center Agent Inbound (m/w/d)
Core
Inbound call center agent handling credit cardholder inquiries, billing questions, and complaints via phone and email.
Role type
Inbound customer service agent
Builds
Customer support interactions for credit card services
Domain
Financial services / Credit cards
Deliverable
client delivery
Required skills
Telephone consultation, Credit card billing support, Complaint handling, Data entry, Email correspondence
Preferred skills
English language skills, Experience with EDV systems
Technologies
EDV systems
Responsibilities
Answering inbound calls from credit cardholders, Processing emails and maintaining master data, Consulting on online services and bonus programs, Assisting with billing inquiries, Acting as first point of contact for complaints, Corresponding with cardholders, banks, and merchants