Technical Support Engineer (m/w/d)
Core
2nd Level technical support engineer for web applications, APIs, and integrations in the healthcare sector, acting as a bridge between customers, partners, and development.
Role type
2nd Level Technical Support Engineer
Builds
Web applications, APIs, and integrations for healthcare providers
Domain
Healthcare / Medical Practice Management Software
Required skills
Software development knowledge, Web applications, Databases, APIs, SQL, Log analysis, Debugging, Scripting, Technical documentation
Preferred skills
Experience with Practice Management Systems (PMS), Digital Health Applications, Medical IT solutions
Technologies
Web applications, Databases, APIs, SQL, Debugging tools
Responsibilities
Analyze and resolve 2nd level support cases for web apps and integrations, Reproduce and document errors, Evaluate logs and database entries, Coordinate technically with medical practices and partners, Handle incoming phone calls and qualify inquiries, Collaborate with software development on complex issues, Create small bug fixes and scripts, Maintain technical documentation and knowledge base, Support testing and quality assurance
Seniority
Junior with experience