Business Process & Project Manager:in Service (w/m/d)
Core
Lead projects and initiatives to develop, standardize, and implement global service processes, standards, and training concepts for Commercial, Operations, and Regulatory areas.
Role type
Senior Business Process & Project Manager
Builds
Global service business processes, standards, tools, and operating models
Domain
Life Sciences / Healthcare Services
Required skills
Project management, Process optimization, Change management, Stakeholder management, KPI definition, Cross-functional collaboration, Strategic planning, Tool implementation, Data analysis, English communication
Preferred skills
Experience in matrix organizations, Technical or economic background, Knowledge of Target Operating Models, AI in service processes
Technologies
Service tools, Digital documentation platforms, Project management software
Responsibilities
Lead projects for developing global service standards and processes, Act as a business partner to IT for tool selection and implementation, Define and optimize KPIs for process quality, Drive change management initiatives, Collaborate with global stakeholders to implement measures, Analyze and harmonize service processes across countries