Global CS Project Manager
Core
Scaling new products and processes across the Customer Success organization for a global B2C healthcare platform, ensuring consistent operations and KPI performance across local markets.
Role type
Senior IC Global CS Project Manager
Builds
Customer Success processes, onboarding workflows, and global product implementations
Domain
Healthcare / SaaS / Customer Success
Required skills
Project management, stakeholder management, strategy, analytics, cross-functional orchestration, data/AI literacy, problem-solving
Preferred skills
Program management, experience in multi-product/multi-market business, building models with AI
Technologies
AI tools, BI tools, dashboards
Responsibilities
Define processes and metrics for global CS operations; coordinate stakeholders and timelines for key initiatives; implement new products across existing suites; scale experiments from one market to global; drive onboarding success KPIs; collaborate with Ops on AI solutions for efficiency
Seniority
Senior, hands-on IC