IT SUPPORT ENGINEER L2
Core
Onsite L2 IT Support Engineer providing 1st and 2nd-level support for employees and VIP users, handling hardware, software, and network issues.
Role type
L2 IT Support Engineer
Builds
Desktops, Laptops, Printers, Mobile Devices, Peripherals
Domain
IT Support / Enterprise IT
Required skills
Windows troubleshooting, Microsoft 365, Intune, Windows Imaging/Deployment, Active Directory, Azure Active Directory, Ticketing systems, Remote support tools, IMAC processes
Preferred skills
None stated
Technologies
Windows, Microsoft 365, Intune, Active Directory, Azure Active Directory, Ticketing systems, Remote support tools
Responsibilities
1st and 2nd-level onsite IT support for employees and VIP users, Installation and configuration of PCs and IT devices, Troubleshooting Windows hardware and software, Resolving printer, network, connection, and peripheral issues, Performing Windows imaging and device deployment, Managing user accounts with Active Directory and Azure Active Directory, Supporting Microsoft 365 applications, Handling incidents and service requests via ticketing systems, Conducting IMAC activities, Collaborating with internal IT teams, third-party providers, and service providers
Seniority
Mid-level, hands-on IC