Abteilungsleiter Serviceplanung (m/w/d) KFM-0403 A
Core
Lead the entire Service Planning and Efficiency Control department, acting as the central interface between Technical, Service, Sales, and Administration.
Role type
Department Head (Service Planning)
Builds
Optimized resource allocation, route planning, and technician utilization for the technical field service team.
Domain
Building access solutions / Field Service Management
Required skills
Team leadership and development, Capacity and deployment planning, Resource and route optimization, FSM system expertise, KPI and performance dashboard management, Process improvement, Cross-functional collaboration
Preferred skills
Data analytics, Reporting, Analytical and structured approach
Technologies
SAP FSM, Salesforce Field Service, ServiceMax
Responsibilities
Lead and develop the planning, dispatching, and efficiency team; Central capacity and deployment planning for the technical field service; Optimize resource usage, route planning, and technician utilization; Develop FSM processes and systems; Build and utilize KPI and performance dashboards; Identify and implement efficiency and improvement measures; Collaborate closely with Operations, Customer Service, Finance, Sales, and IT.
Seniority
Manager, hands-on leadership