1st Level Support (m/w/d) Ticket- & Selbsthilfesysteme
Core
Provide 1st-level IT support, build and maintain self-help knowledge systems, and conduct training for bank employees.
Role type
1st Level Support Specialist (IT & Knowledge Management)
Builds
Self-help documentation systems and training materials for bank staff
Domain
Banking / IT Support
Deliverable
dashboards & analysis
Required skills
IT support, knowledge management, training development, system administration, process optimization
Responsibilities
Handle 1st-level IT support inquiries, develop and maintain internal documentation systems, conduct training sessions on standard applications, administer the internal TopDesk system