Call Center Agent / Kundenberater (m/w/d) in Teil- oder Vollzeit
Hybrid
Core
First point of contact for professional handling of client inquiries for partner insurance policies, routing issues to lawyers, and maintaining customer databases.
Role type
Customer service agent (insurance)
Builds
Customer support workflows and data documentation
Domain
Insurance / Legal support
Deliverable
client delivery
Required skills
German (fluent), CRM system management, case routing, customer needs identification, documentation
Preferred skills
Commercial training, customer service experience, hospitality experience, Google Workspace
Responsibilities
Conduct inbound calls with customers, document and maintain customer data in CRM, route client inquiries to lawyers, identify customer needs and provide process information
Seniority
Entry-level to Junior