Sachbearbeiter (m/w/d) Sales & Service Online Shop
Core
2nd-level support and sales for online shop customers, handling inquiries, returns, and technical questions for agricultural and technical products.
Role type
customer support specialist (eCommerce)
Builds
online shop customer experience and sales for agricultural & technical articles
Domain
retail / eCommerce / agriculture
Deliverable
client delivery
Required skills
customer service, sales, technical troubleshooting, inventory coordination, return processing
Preferred skills
eBusiness / eCommerce experience, agricultural/technical product knowledge, SAP
Technologies
MS-Office, Jira, SAP
Responsibilities
Handle 2nd-level support via phone, email, and ticketing system; consult and sell agricultural & technical items; process complaints, delivery requests, and returns; resolve technical shop questions; coordinate product assortments with product management; liaise with photo studio, procurement, logistics, and shop management; manage eBay account.
